Connection Recovery Playbook

Use this page when your VPN setup suddenly stops working or becomes unstable.

Fast recovery sequence

1. Re-check that your access is active in app.
2. Refresh your config/subscription link.
3. Re-import the link into the selected GigaTap or supported profile client.
4. Try another server or profile.
5. Switch protocol (VLESS REALITY -> Hysteria2).

Symptom: cannot connect at all

Checklist:

• device time is correct;
• client app is updated;
• the config link was copied from the current GigaTap app flow;
• local firewall/ad blocker is not blocking client traffic;
• network works for other apps.

Symptom: frequent disconnects

• enable auto-reconnect;
• test another network (home/mobile);
• disable aggressive battery saver limits;
• switch to fallback profile.

Symptom: profile import fails

• copy full link again;
• remove old broken profile and import from scratch;
• test another supported client.

When to contact support

If issue persists for more than 10-15 minutes after steps above, contact:

• Support Bot: https://t.me/GigaTapVPN_Support_Bot 

Include:

1. platform (Windows/macOS/Android/iOS);
2. client name;
3. protocol/profile used;
4. short error description and time.

Last reviewed: 2026-05-26.