App Support Guide

Use this guide when the GigaTap app is installed but you need help with first setup, import, connection stability, routing, diagnostics, or backup.

Start here

• First Run & Import: add a subscription or config by link, QR, or file.
• Connection Problems: handle failed connections, drops, low speed, and difficult networks.
• Routing & Leak Protection: choose TUN, proxy, LAN sharing, split routing, and kill switch behavior.
• Diagnostic Report: run diagnostics and share only redacted results.
• Backup & Transfer: export or import configs and settings.

Before contacting support

1. Confirm your GigaTap access is active.
2. Update the GigaTap app or selected fallback client.
3. Refresh the subscription or imported config.
4. Try another server or network.
5. Run Diagnostics and keep only redacted output.

Do not send raw subscription links, private config files, access tokens, or unredacted endpoints in public chats.

Last reviewed: 2026-06-24.

Support: @GigaTapVPN_Support_Bot