Connection Problems

Use this page when the app cannot connect, keeps dropping, is slower than expected, or behaves differently on another network.

Connection does not establish

1. Confirm that your device clock is accurate.
2. Refresh the subscription or imported config.
3. Try another server through Smart Connection or manual selection.
4. Switch Protection mode to Automatic on restrictive or unstable networks.
5. Run Diagnostics before deleting profiles or sending a support request.

Connection drops

1. Keep Smart Connection enabled if you want automatic recovery.
2. Try another network, such as mobile data or home Wi-Fi.
3. Disable aggressive battery or data saver restrictions on mobile.
4. Keep one fallback profile or server ready for degraded networks.

Speed is lower than expected

1. Reconnect and test another server.
2. Stop heavy background transfers.
3. Refresh the server list before testing again.
4. Try another protocol profile from your imported source.

What to send support

Send the platform, app version, connection symptom, whether import succeeded, and a redacted diagnostic result. Do not send raw subscription links or private config files.

Last reviewed: 2026-06-24.

Support: @GigaTapVPN_Support_Bot