Diagnostic Report

Diagnostics help explain why a connection failed without exposing private subscription material.

When to run diagnostics

• Import succeeded but the connection does not establish.
• The VPN connects and drops repeatedly.
• DNS or reachability looks inconsistent.
• A routing mode behaves differently than expected.
• Support asks for a redacted diagnostic result.

How to share safely

1. Run Diagnostics in the app.
2. Read the plain-language result.
3. Copy only the redacted result.
4. Add your platform, app version, and a short symptom description.
5. Send it to @GigaTapVPN_Support_Bot .

Do not send

• Raw subscription links.
• Private config files.
• Access tokens or account secrets.
• Unredacted server endpoints.
• Screenshots that expose private links or config values.

Last reviewed: 2026-06-24.

Support: @GigaTapVPN_Support_Bot