Support & Help Channels

Use these channels when you need setup help, outage updates, or direct support.

Primary support

• Support Bot: https://t.me/GigaTapVPN_Support_Bot 

Use Support Bot when:

1. You cannot import your config link.
2. Connection is unstable for more than 10-15 minutes.
3. You suspect your profile should be rotated.

Setup and knowledge base

• Setup Wiki: https://t.me/gigatapvpnwiki 

Use Setup Wiki for:

• first install and import steps;
• client app recommendations;
• quick troubleshooting checklists.

Official channels

• News Channel: https://t.me/gigatapvpnnews 
• Main Blog Channel: https://t.me/gigatapvpn 

Use official channels to track:

• incident updates;
• maintenance windows;
• major app/platform changes.

Policy links

• Privacy Policy: https://gigatap.top/privacy-policy 
• Security Policy: https://gigatap.top/security-policy 

If you contact support for a privacy/security issue, include:

1. your platform (Windows/macOS/Android/iOS);
2. client app name;
3. short timeline of issue.

Quick support template

You can send this message to support:

Platform: <Windows/macOS/Android/iOS>
Client: <GigaTap / Happ / Hiddify / etc>
Issue: <import failed / low speed / disconnects>
When started: <time + timezone>
What I tried: <1-2 steps>

Related pages

• Clients Setup
• VPN Setup
• FAQ

Last updated: 2026-05-26.